Client Support Representative - Level 2

Indianapolis, Indiana, United States | Part-time


Client Support Representative (CSR), Level 2, Part Time - We offer challenging and rewarding work and weekends off!

We are a thriving speech-to-text documentation business with offices in Indianapolis, IN. Our incredible technology that is used by doctors, lawyers, police officers, academics, and many other professionals all around the United States and Canada. Our small-workgroup atmosphere means you get to make a big impact on the mission of our company!

The Company: Our company is an established and reputable business that has been in the speech-to-text industry for over 30 years! We provide documentation technology and services, which help healthcare, law enforcement, finance, academic, and entertainment professionals work smarter, better, and faster!

  • Our business delivers high-quality solutions to thousands of users 24/7/365.
  • We believe in total client satisfaction.
  • We are committed to each employee’s success.

The Position: We’re looking for a part-time employee to help us onboard new clients, vendors, and employees.

  • We also offer tremendous work-life balance with generous annual time off, which increases with more time on the job
  • We provide free/covered parking.


  • College degree
  • No criminal background
  • Strong organizational skills
  • Superb attention to detail
  • Excellent critical-thinking/decision-making skills
  • Strong verbal and written communication skills
  • Ability to learn workflow management software quickly
  • Teaching/mentoring skills
  • Can gain the cooperation of diverse personality types
  • Thrives under pressure
  • Stable employment history; remained in previous roles for a minimum of 1 year


  • Provides second-level/advanced support for clients and employees
  • Supports new client onboarding process
  • Liaison for remote workers located all around North America and Asia
  • Supports business partners located around the world

Why Should You Apply?

  • Competitive pay
  • Fantastic benefits
  • A predictable Monday-Friday work schedule; weekends off
  • On-the-job training with seasoned business professionals
  • Tuition reimbursement
  • You can wear your jeans and sneakers (meetings with clients are conducted virtually)
  • Our team is energetic and passionate about their work!